FREE Shipping on all orders above 3,000 EGP
Free standard shipping on orders above 3000 EGP
We take pride in offering a flexible refund and exchange policy for our valued customers. Our aim is to ensure your utmost satisfaction with our products and provide a hassle-free experience throughout the process.
We accept refund or exchange requests within 48 hours of receiving your order, only in the case of a defect or damage to an item. To process your request quickly, please provide a clear photo of the affected item(s). We aim to review and process these requests within 7 business days as a maximum.
To be eligible for a refund / exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at: support@etcha.store; or complete the following form: https://bit.ly/40kYZrF
You can always contact us for any additional questions you may have at: support@etcha.store
Note: If more than 7 business days have passed since we’ve approved your exchange / refund, please contact us at: support@etcha.store
Dive into the enchantment of your morning brew with our Magic Lake Mug Crafted from durable stoneware, this captivating vessel not only holds your favorite beverage but also adds a touch of mystique to your routine.
Its shiny, alluring finish and cool-edged design make every sip a delightful experience. Elevate your coffee moments with a touch of magic. Explore the allure of the Magic Lake Mug today!
Stoneware
- Diameter: 8cm
- Height: 10cm
--> Approximately 300ml
Note: Due to the handcrafted nature of our stoneware products, dimensions may slightly vary by approximately 1cm - 1.5cm.
- Dishwasher Safe
- Microwave Safe
Once your order is confirmed, we strive to process and ship it promptly within 3-5 business days. Our shipping partners are well-established logistics companies in Egypt, ensuring reliable and efficient delivery.
Note: For Dinnerware Sets, delivery will take place within 7-14 business days upon pre-ordering a set.
Please note that the availability of the requested products in stock is a prerequisite for timely shipment. We are committed to providing a seamless shipping experience and keeping you informed throughout the process.
The mug is beautiful and unique, big and easy to hold & a piece of art. Ordered two, delivery company broke one, ETCHA immediately engaged & replaced it for me so smoothly. Love this company. Highly recommended.
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