Free standard shipping on orders above 3000 EGP
We take pride in offering a flexible refund and exchange policy for our valued customers. Our aim is to ensure your utmost satisfaction with our products and provide a hassle-free experience throughout the process.
We accept refund or exchange requests within 48 hours of receiving your order, only in the case of a defect or damage to an item. To process your request quickly, please provide a clear photo of the affected item(s). We aim to review and process these requests within 7 business days as a maximum.
To be eligible for a refund / exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at: support@etcha.store; or complete the following form: https://bit.ly/40kYZrF
You can always contact us for any additional questions you may have at: support@etcha.store
Note: If more than 7 business days have passed since we’ve approved your exchange / refund, please contact us at: support@etcha.store
Embrace the art of slow sipping with our Cozy Mug, a handcrafted marvel made from stoneware with love. Its earthy tones and rugged texture transport you to a cozy cabin in the woods, even if you're sipping in the heart of the city. This mug is your invitation to escape, one warm drink at a time.
Rustic, rugged, and brimming with personality, it's your essential companion for tranquil moments.
Stoneware
- Diameter: 8.5cm
- Height: 8.5cm
--> Approximately 250ml
Note: Due to the handcrafted nature of our stoneware products, dimensions may slightly vary by approximately 1cm - 1.5cm.
- Dishwasher Safe
Once your order is confirmed, we strive to process and ship it promptly within 3-5 business days. Our shipping partners are well-established logistics companies in Egypt, ensuring reliable and efficient delivery.
Note: For Dinnerware Sets, delivery will take place within 7-14 business days upon pre-ordering a set.
Please note that the availability of the requested products in stock is a prerequisite for timely shipment. We are committed to providing a seamless shipping experience and keeping you informed throughout the process.
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