The Lilac Skies Mug

We take pride in offering a flexible refund and exchange policy for our valued customers. Our aim is to ensure your utmost satisfaction with our products and provide a hassle-free experience throughout the process.

We accept refund or exchange requests within 48 hours of receiving your order, only in the case of a defect or damage to an item. To process your request quickly, please provide a clear photo of the affected item(s). We aim to review and process these requests within 7 business days as a maximum.

To be eligible for a refund / exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: support@etcha.store; or complete the following form: https://bit.ly/40kYZrF

You can always contact us for any additional questions you may have at: support@etcha.store 

Note: If more than 7 business days have passed since we’ve approved your exchange / refund, please contact us at: support@etcha.store