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We take pride in offering a flexible Exchange & Refund policy for our valued customers. Our aim is to ensure your utmost satisfaction with our products and provide a hassle-free experience throughout the process.

We accept exchange or refund requests within 48 hours of receiving your order in the case where it arrives broken/damaged. To process your request quickly, please provide a clear photo of the broken/damaged item(s). We aim to review and process these requests within 7 business days as a maximum.

To be eligible for an exchange/refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the exchange/refund request, you can contact us at: support@etcha.store

You can always contact us for any additional questions you may have at: support@etcha.store 

Note: If more than 7 business days have passed since we’ve approved your exchange/refund request, please contact us at: support@etcha.store